Shipping Policy
At Dua Islamic Store, we ensure that your orders are delivered safely and promptly. Please read our shipping policy for details on delivery times, costs, and processes.
Shipping Locations
We ship to all regions within Pakistan.Processing Time
- All orders are processed within 48 hours.
- Customized items, such as embroidered Quran covers or prayer mats, may take 3-5 business days for personalization.
- A confirmation email will be sent once your order has shipped.
Shipping Methods & Delivery Times
- Standard Shipping Only: 3-7 business days.
- Delivery times may vary based on your location.
Shipping Costs
Shipping fees for other orders are calculated at checkout.
Payment Methods
- Cash on Delivery (COD)
Order Tracking
- Once your order is shipped, we will send you a tracking number via email/text.
- If you do not receive tracking information, contact us at duaislamicstore@gmail.com or 03041602211.
Shipping Delays
Occasionally, delays may occur due to weather, holidays, or customs clearance. We will notify you and provide updates if your order is affected.
Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us within 48 hours of the expected delivery or receipt. We will assist with filing a claim and resolving the issue promptly.
For any questions or concerns about shipping, feel free to reach out to us at duaislamicstore@gmail.com or 03041602211.
We’re here to assist you!